Ialeen Hubbard-Testa
- Flag inappropriate
- Show review history
NOW--I am having other problems on Microsoft Edge--True Key won't accept my password even after I have changed it AGAIN! It works on my cell phone and with Google Chrome. Why isn't it working with Microsoft Edge? I have uninstalled MSE and reinstalled. It worked for a little while but is acting up again. I get all the way to the end, enter and message is Something went wrong, try again (over and over) I have uninstalled it on MSE.
17 people found this review helpful
McAfee LLC
February 29, 2024
We are sorry for any inconvenience, Laleen. We recommend reaching out to our support team. They will be able to help or escalate your concern as appropriate. You can find the regional contact info at mcafee.com/support/contact. Thanks!
Colin Sizemore
- Flag inappropriate
- Show review history
It's a great app, it allows you to have passwords saved and then entered automatically (optional), and thank you to the management team for figuring out the issue!!! 5 🌟🌟🌟 thx!!! Thank you for the help, srry I didn't know there was a way to do that!, And plus for some reason 1: when you go to login to a website, the symbol doesn't show up, and 2: for some reason when the sign out after a week (or what ever you have it set on) it automatically signs you out after maybe 3-5 hrs. So fix it pls
88 people found this review helpful
McAfee LLC
September 21, 2020
Hi Colin. Thanks for letting us know. We will certainly share your comments with the concerned team and look into what we can do. Meantime, you can get in touch with us at service.mcafee.com/contact for any clarifications. We are available 24/7!
Chris Anderson
This is a good app that I was using for years, but then suddenly last year it won't allow me to log in. I sign in, and it tells me to verify the account via email. I verify through the email, then on the app it has me sign in again, and the whole process repeats over and over. It's like an endless loop. Uninstalling and reinstalling made no difference.
144 people found this review helpful
Hi, Chris. We are sorry for this inconvenience. We would certainly like to take a closer look into the issue. We have opened a ticket, 2947461776. Please reach out to our support team at service.mcafee.com/contact. We will work together to figure out the problem. Thanks!